FREQUENTLY ASKED QUESTIONS
Got a question? We’re happy to help you find an answer. Browse our list of frequently asked questions below — we’ve got a feeling you’ll find what you’re looking for! If not, please feel free to reach out.
Q: Is that real human hair?
A: Yes！Hiart Hair only focus on 100% real human most fashionable, collect from health young people.
Q: What is Virgin hair?
A: Virgin hair is considered the best quality of human hair because the cuticles are kept intact and not stripped, as in most non-Virgin hair extensions. Preserving hair cuticles and aligning them unidirectionally creates extensions that are completely natural in appearance. This process ensures that the hair stays super soft, shiny, free in all its life. Virgin hair looks smoother and healthier than normal human hair.
Q: How to tell human hair with synthetic hair?
A: Human hair has natural proteins, it is easy to say burning and smelling, human hair will be ash, it will go away after it is punctured, human hair smells bad when it burns, human hair will show white smoke.
While the synthetic hair will be a sticky ball after burning and will show black smoke, in addition, the human hair can have few gray hair and a split end, it is normal and not a quality problem.
Q: How to wash my hair extensions ?
A: Like wash your own hair, use mild Shampoo please. Suggest 1 – 2 times washing per week. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be .It is best to let your hair extensions dry naturally after washing them.
Q: What kind of hair care products should I use?
A: Treat this hair as if it were your own hair.
1. Use good quality shampoo and hair conditioner to care for hair. It is important to keep the hair soft and shiny.
2. You can use gel or styling products to maintain hair style.
3. Olive oil will be a good option to keep hair healthy.
Q: Why the hair extensions getting tangled?
A: The hair tangle because of dryness, oil, dirt build-up, salt water, chlorine, or wrong combing method, high temperature iron on the hair also easy cause the hair tangle. Suggest wash your hair 1 – 2 times per week, Use wide tooth comb on the hair too, Or consult your stylist for more help you can
Q: About shopping experience?
A:HiArt Hair aim to provide the best consumer service ,when you have any question ,please feel free to contact us ,we will help you solve this problem ASAP.
If you are satisfied with our product/service ,we will appericiate it if you can leave 5 star and Positive Feedback .Yours review is the biggest encouragement for us .Or if you meet some problem ,please don’t open a dispute or leave a nagitive feedback,Please Contact us ,we will try our best to help you solve it at the first time（within 24 hours）.
Q: Can you do customer made ?
HiArt Hair have own 20 Years experience factory,If you want more colors ,please contact us.
Q: If I want to know more information or cooperation,what should I do?
A:Welcome talk with us on line or leave a message.
Also sending us e-mail.We will reply your messages within 24 hours in working day.